Privacy Policy

Welcome to Syloria Platform! We acknowledge the significance of protecting your personal information. This privacy notice explains how we collect, utilise, store, and safeguard your data when you engage with our services.

Our platform provides automated digital asset trading that involves intricate data processing, hence our priority on transparency and security. We adhere to relevant data protection regulations, including the EU General Data Protection Regulation (GDPR).

By using our services, you permit the data gathering and usage as outlined in this policy. If you disagree with our terms, we suggest refraining from using our platform.

To offer our services, we collect various types of information:

• Personal Information: Includes your name, email, phone number, residential address, and other contact details provided during registration.
• Technical Information: IP address, browser type, operating system, device details, location information, and usage metrics automatically collected during your visit.
• Trading and Transactional Information: Details of your trading activities such as API credentials, platform accounts, transaction logs, and performance metrics.
• Customer Support Details: Interactions with our support team, covering inquiries, issues, and feedback.
• Cookies and Tracking Methods: We use cookies and similar strategies to enhance the user experience and gather analytical insights.

We utilise the collected data for purposes such as:

• Improving and tailoring our trading products
• Handling transactions and executing automated trading functions
• Communicating with you about account information, updates, security notifications, and support queries
• Enhancing our platform by analysing user behaviour and feedback
• Meeting legal obligations such as Anti-Money Laundering (AML) and Customer Verification (KYC)
• Protecting our platform's integrity and preventing unauthorised activities

We do not share your information with external parties without your consent, except where legally required or necessary for contract execution.

Your data is retained only as necessary to fulfil the stated objectives or as legally mandated.

We implement extensive technical and procedural measures to safeguard your information from unauthorised access, loss, or alteration. These include:

• Securing data in transit (e.g., TLS/SSL)
• Securely storing sensitive information using advanced encryption techniques
• Conducting regular security assessments and vulnerability scans
• Restricting access to personal data to authorised personnel only
• Implementing multi-factor authentication for system access

However, no system is entirely secure. Therefore, we advise taking personal security measures, like using strong passwords and not sharing your API credentials with others.

Your information may be shared with third parties only under specific circumstances:

• Service providers assisting us in delivering our services, such as cloud service providers, analytical tools, or payment facilitators, must comply with data protection regulations.
• Regulatory bodies or government authorities, where legally obliged or for fraud prevention and protecting our rights.
• Data may be transferred to potential or new owners in the event of a company sale, merger, or reorganisation.

In every instance, we rigorously ensure your information remains secure.

Our website uses cookies and similar technologies to enhance user experience and gather anonymised usage data.

You can restrict or disable cookies through your browser settings, which may affect site functionality.

For more details about our use of cookies and their management, please refer to our separate Cookie Policy.

As an EU resident, you have extensive rights, including:

• Right to access stored personal information
• Right to correct inaccurate or incomplete data
• Right to erasure ('right to be forgotten'), unless legal obligations require retention
• Right to restrict processing under certain conditions
• Right to data portability
• Right to object to processing for direct marketing
• Right to file a complaint with a data protection authority

To exercise your rights, please get in touch with us.

We reserve the right to modify this privacy policy at any time. Significant changes will be communicated via email or our website.

We recommend reviewing this document regularly to stay informed about the current policy.

For any questions, suggestions, or concerns regarding our privacy practices, you can contact us at:

Syloria Platform 123 High Street London, UK

We aim to address your questions promptly and transparently.

Our Data Protection Officer is available for any questions related to data privacy:

• Name: James Smith

You can reach out to our Data Protection Officer at any time if you have concerns about your data handling.